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Amazon.com: Emotional Design: Why We Love (or Hate) Everyday Things: Donald A. Norman: Books.  
Kirt Baab (quesea) - "@rebgrl Thanks for the suggestion."

Other likes for this item:
RebGrL - "This book changed my life when I applied its principle of "attractive things work better" to everyday tasks. Also full of fascinating information on what makes good design work." (link to entry)